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Job Purpose The primary function is to process the initial work for financial document, to manage day to day customer queries, provide resolutions and service customers. Principle Responsibilities
? To process the initial work of the financial document before it is send to composition for data conversion. (The person will be trained on the respective applications/software required for the same.) ? To provide an inbound customer response service via the telephone, e-mail and chat mode. ? Ensuring client service level agreements are met on a job to job basis. ? Maintaining and collating accurate statistical data for weekly and monthly Management reports. ? Running end of day reports. ? Carrying out any other associated tasks deemed necessary by Management. Key Competencies • Articulate
• Ability to grasp instructions quickly.
• Confident
• Basic Keyboard knowledge if not good in typing
• Able to absorb and disseminate information clearly to others
• Good telephone etiquette
• Customer service experience would be an added advantage Key Skills and Abilities Essential ? The ability to work well under pressure, prioritize own workload and on their
own initiative. ? Works flexibly in terms of time and place and has the ability to change
working hours with notice to suit the needs of the business ? Exhibits positive behavior and attitude ? A disciplined and methodical approach. ? Able to build positive relationships with colleagues
? Ability to form strong relationships with key account customers ? A sound command of the written language. ? The successful applicant must possess excellent customer service skills, and
be able to remain calm, patient and polite in all situations ? Excellent verbal communications skills, confident, articulate and effective in
absorbing information and disseminating it clearly to others. ? Implements company and client quality processes and procedures ? Is able to solve problems and make decisions within boundaries of
Responsibility ? Has an analytical, problem solving approach with an eye for detail
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